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Brown Derby Stores, Inc. knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This privacy policy lets you know what information we collect, how we may share that information, and your choices regarding the sharing of your information.
How to Contact Us
If you have questions about Brown Derby’s Privacy Policy, contact us by:
Phone: (417) 883-4066Email: customerservice@brownderby.comAddress: Brown Derby Customer Service, Attn: Privacy Statement, 2023 S. Glenstone Ave., Springfield, MO 65804
Our Privacy Commitment to Our Customers
We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
We follow these privacy principles both online and offline in the collection, use, security and sharing of customer information:
NOTICE. We will provide you notice of our data collection, use, and disclosure practices.
CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
Acceptance of and Changes to this Privacy Statement
As Brown Derby Stores continues to improve the services, products and the features we provide, this policy is subject to change. We may amend this policy at any time by posting the amended policy on our site.
By using the Brown Derby Stores site and services, you signify your acceptance of this Privacy Statement. If you do not agree or are not comfortable with any policy described in this Privacy Statement, your only remedy is to discontinue use of our site. We reserve the right to modify this Privacy Statement at any time. Your continued use of any portion of the Brown Derby site following notification or posting of such changes, will constitute your acceptance of those changes.
Information Collection and Use
Brown Derby is the sole owner of the information collected on this site. We collect, use and disclose your Personal Information (including individuals associated with you, all of whom are referred to as “you” in this Privacy Policy) in its normal course of business for the following purposes:
Providing you with products and services offered on our site which you are interested in;
To determine your location so we know the closest store to you is;
Establishing and maintaining communications with you;
Where you have requested information from us or one of our partners, assisting in the response to your request for information;
Responding to your inquiries about purchases, accounts and other services;
Marketing our, and our affiliates and partner’s or third party delivery providers’, goods and services to you;
Processing transactions through service providers;
Meeting legal, security, processing and regulatory requirements;
Protecting against fraud, suspicious or other illegal activities; and
Compiling statistics for analysis of our sites and our business.
We will not sell, share or rent this information to others in any way that varies from what is disclosed in this statement. Brown Derby collects information from our users at several different areas on our site. You may receive information regarding new features, services and special offers we think you’ll find valuable. You may also access the personal information you have submitted to us by selecting “My Account” and editing the information as it exists in our system currently. You are also able to access your information in order to update or delete it by sending us an e-mail at customerservice@brownderby.com
Cookies & Clickstream Technology
As you navigate the Site, we may also collect information through the use of commonly-used information-gathering tools, such as cookies and web beacons (collectively “Website Navigational Information”). Website Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Site (such as the web pages viewed and the links clicked).
COOKIES
Like many companies, we may use cookies on this Site. Cookies are pieces of information shared between your web browser and a website. Use of cookies enables a faster and easier experience for the user. A cookie cannot read data off your computer’s hard drive.
There are different kinds of cookies with different functions:
We do use third-party cookies on our Sites, as well as third party provided web beacons (please see the section on Web Beacons below). These cookies are used by us and our marketing partners to better understand your preferences and to tailor your experience on the site to your interests.
More specifically, this Site uses Google Analytics, a web analytics service provided by Google, Inc. These services use cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by these vendors on servers in the United States. These vendors will use this information for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage for Brown Derby Stores and its affiliates. These vendors may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf. These vendors will not associate your IP address with any other data held by them. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Along with the above noted uses, we use cookies for the following purposes:
Where strictly necessaryThese cookies are essential in order to enable you to move around the Site and use its features, such as accessing secure areas of the Site. Without these cookies, services you have asked for, such as obtaining a quote or logging into your account, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
PerformanceThese cookies collect information about how visitors use a Site, for instance which pages visitors go to most often, and if they get error messages from web pages. They also allow us to record and count the number of visitors to the Site, all of which enables us to see how visitors use the Site in order to improve the way that our Site works. These cookies do not collect information that identifies a person, as all information these cookies collect is anonymous and is used to improve how our Site works.
FunctionalityThese cookies allow our Site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. For instance, the Site needs to remember your log in details, so that you do not have to repeatedly sign in to your account when using a particular device to access our Site. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customize. They may also be used to provide services you have requested such as viewing a video or commenting on an article. The information these cookies collect is usually anonymized. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.
For information on all of these categories of cookies, and for more information generally on cookies please refer to aboutcookies.org. Please consult your web browser’s ‘Help’ documentation or visit aboutcookies.org. for more information about how to turn cookies on and off for your browser.
WEB BEACONS
The Site may also use web beacons (including web beacons supplied or provided by third parties) alone or in conjunction with cookies to compile information about users’ usage of the Site and interaction with e-mails from Brown Derby Stores. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Site tied to the web beacon, and a description of a Site tied to the web beacon. We use web beacons to operate and improve the Sites and e-mail communications. We may use information from web beacons in combination with other data we have about our clients to provide you with information about Brown Derby Stores and our services. We will conduct this review on an anonymous basis.
IP ADDRESSES
When you visit our Sites, Brown Derby Stores collects your Internet Protocol (“IP”) addresses to track and aggregate non-Personal Information. For example, Brown Derby uses IP addresses to monitor the regions from which users navigate the Sites. IP addresses will be stored in such a way so that you cannot be identified from the IP address. In addition, we use IP address to get an approximate location so we can find a store closest to you. We do this for both your convenience, as well as for legal compliance reasons.
DO-NOT-TRACK
The major browsers have attempted to implement the draft “Do Not Track” (“DNT”) standard of the World Wide Web Consortium (“W3C”) in their latest releases. As this standard has not been finalized, Brown Derby’s Sites are not compatible with DNT.
Updating Your Personal Information
Brown Derby Stores wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information. To update your name, address, phone number and/or e-mail information:
Login to My Account on BrownDerby.com to update your personal account information (if you’ve created an account on BrownDerby.com)
If you send an e-mail or letter request, please be sure to include your current information and the requested changes.
E-mail & Account Registration
During registration on the Web site, we collect an e-mail address to communicate with you about your transaction. We use this e-mail address to contact you if there are any issues and to notify you about the status of your order. If you do not want this retained for future promotional e-mail inclusion, we provide you the ability to opt-out.
If a user wishes to subscribe to our e-mails, we ask for contact information such as name, preferred store and e-mail address. We may use your personal information for purposes other than sending you promotional materials. For example, we may use your information to send you administrative communications about any account you may have with us or about future changes to this Privacy Policy. If at any time you should wish to unsubscribe, please click on the “unsubscribe” link in any e-mail from us or send an e-mail to customerservice@brownderby.com
When you register as a member of the Brown Derby Web site or sign up to receive our e-mail offers, we collect information that helps us identify you. The more information you provide, the better we can customize our services and your experience to suit your needs and preferences.
Security of Your Personal Information
Whether you are shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Brown Derby Stores cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
The Brown Derby Web site uses Secure Sockets Layer (SSL) encryption technology to protect your personal information during data transport, including your name, address and credit card number. On a secure page such as our order form, the lock icon on your Web browser switches to locked, as opposed to unlocked mode, and back to open mode when you are just browsing.
When you create an account on BrownDerby.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-20 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.
Disclosure of Personal Information
We do not disclose any Personal Information about you to any third parties except as stated in this Privacy Policy, as otherwise permitted by law, or authorized by you.
PURCHASING
Third parties to whom we disclose information are required by law and contractual undertakings to keep your Personal Information confidential and secure, and to use and disclose it for purposes that a reasonable person would consider appropriate in the circumstances, in compliance with all applicable legislation, which purposes are as follows:
To partners who offer products or services via our site so they can transact with you;
To notify you or allow our affiliated companies to notify you of certain products or services offered by our affiliated companies;
For legal, claims settlement and valuation services;
To process transactions through data processing service providers;
If the information is a credit card number, to process credit card payments—through third party payment processing, clearing and settlement systems in association with various banks; and
If these third parties wish to use your Personal Information for any other purpose, they will have a legal obligation to notify you of this and, where required, to obtain your consent. Contact us on customerservice@brownderby.com for more information on these third parties.
CO-BRANDED AREAS
Some areas in our site may be offered to you in association with affiliated third parties, such as co-promotional partners, dedicated producers of drinks, or co-sponsors of events you may want to attend. Such co-branded areas may require you to disclose Personal Information to the third party. The co-branded areas will identify the third party, however, the third party’s privacy policy will apply to how they treat your Personal Information. We recommend you review the privacy policy of these third parties. If you elect to register for events or products with these third parties you will be providing your Personal Information to both us, and the third party.
SERVICE PROVIDERS
We use third-party service providers to enhance your shopping experience on our Web site including, but not limited to, providing shipping services, tax services and product recommendations. These companies may use information (not including your name, address, e-mail address or telephone number) about your visits to this Web site in order to provide personalized recommendations and advertisements about our goods and services on our Web site as well as when you visit other Web sites. Because service providers we use may be located in the United States, your Personal Information may be processed and stored inside the United States; and the U.S. government, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your Personal Information under US laws.
SOCIAL MEDIA, REVIEWS, AND USER GENERATED CONTENT
Any personally identifiable information you submit on a social media Web site, such as Facebook or Twitter, bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information in public forums on this Site. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.
BUSINESS TRANSACTIONS
As we continue to develop our business, we might sell or buy assets. In such transactions, user information, including Personal Information, generally is one of the transferred business assets. Also, if either Brown Derby Stores, Inc. itself or substantially all of Brown Derby’s assets were acquired, your Personal Information may be one of the transferred assets. Therefore, we may disclose and/or transfer your Personal Information to a third party purchaser in these circumstances
OTHER LEGALLY REQUIRED DISCLOSURES
Brown Derby preserves the right to disclose without your prior permission any Personal Information about you or your use of this Site if we have a good faith belief that such action is necessary to: (a) protect and defend the rights, property or safety of Brown Derby Stores, employees, other users of this Site, or the public; (b) enforce the terms and conditions that apply to use of this Site; (c) as required by a legally valid request from a competent governmental authority; or (d) respond to claims that any content violates the rights of third-parties. We may also disclose Personal Information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request
In this Privacy Policy, the purposes identified above and in “Collection, Use and Disclosure of Personal Information” will be referred to as the “Identified Purposes.”
Information From Third Parties
Brown Derby obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers or to identify potential customers.
The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure. We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
Children’s and Minor’s Privacy
Brown Derby’s Web site is intended for adults 21 years of age and older. We do not knowingly collect personal information from minors under the age of 21. However, if the parent or guardian of a child or minor under 21 believes that the child or minor has provided us with personally identifiable information, the parent or guardian of that child should contact us at customerservice@brownderby.com if they want this information deleted from our files.
